It is said that when BSNL works it works but when it fails you are left clueless in the world. Once again BSNL broadband did the broadband fiasco and this time I will cancel it. Although if you search on Google for "cancel BSNL broadband connection" you will not find a single link which will help you do so. If you know the procedure do share in the comments.
Friday 17th May 2013
The broadband service stops. I called the local exchange at 5:17 PM. Heres the response
The local telephone exchange does not work. Tried 1504 and other BSNL helpline numbers. The call simply drops. There is option to raise complaint to the machine and it gives you a ticket number. Beyond that there is no way you can connect to their so called customer service. Its pathetic.
Sunday 18th May 2013
Same as saturday
Monday 19th May 2013
I tried started calling local telephone exchange 08026850003 and 08026851199 from 9:30AM onwards. I guessed the staff will not come in by 10,even if they did they would not lift phone for the customer calls. I got through at 10:35AM.
I checked the phone bill , online and there is no mention of the procedure to cancel the BSNL broadband connection. All the money spent on their IT budgets/tenders simply is a wishy-washy affair. The IT integrators who render service do a third grade job and the staff is still not jolted out of the colonial mindset.
Disgusted I have decided to try alternative in Tata Docomo. The guy said there is 90% probability that the technician will come today to fix the connection. When I called the sales agent whats the progress, he said it will be done tomorrow. I asked him the
Friday 17th May 2013
The broadband service stops. I called the local exchange at 5:17 PM. Heres the response
Its 5:17PM. There is no one. I will try. Its time to leave....Saturday 18th May 2013
The local telephone exchange does not work. Tried 1504 and other BSNL helpline numbers. The call simply drops. There is option to raise complaint to the machine and it gives you a ticket number. Beyond that there is no way you can connect to their so called customer service. Its pathetic.
Sunday 18th May 2013
Same as saturday
Monday 19th May 2013
I tried started calling local telephone exchange 08026850003 and 08026851199 from 9:30AM onwards. I guessed the staff will not come in by 10,even if they did they would not lift phone for the customer calls. I got through at 10:35AM.
There is some problem with mains. We were not working on Saturday. We came to know of problem today only. It will be repaired.I
Its been three days without internet and you had no clue. Tell me how to cancel the broadband connection.The call went dead. Utter disregard to the poor customer whose bills and taxes pay the salary of the BSNL staff. I tried to call again but to no avail.
I checked the phone bill , online and there is no mention of the procedure to cancel the BSNL broadband connection. All the money spent on their IT budgets/tenders simply is a wishy-washy affair. The IT integrators who render service do a third grade job and the staff is still not jolted out of the colonial mindset.
Disgusted I have decided to try alternative in Tata Docomo. The guy said there is 90% probability that the technician will come today to fix the connection. When I called the sales agent whats the progress, he said it will be done tomorrow. I asked him the
Do you understand 90% probability?He
I am submitting the form and it will be done today.Lets see how Tata Docomo broadband service fares the days to come. Meanwhile, if you know how to cancel BSNL broadband services , do let me know. Thank you.
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